Willamette Dental Group

Patient Financial Services Manager | Hillsboro, OR

Job Req #
# of Positions
Job Post Information* : Posted Date
2 days ago
Pos. Category
Management - Positions
Pos. Type
Full Time Regular
5 8-Hour Days

Job Details

This position manages the activities of the patient financial services department, including customer service, collections and billing. Establishes policies and procedures for customer service, patient billing and collections according to administrative and legal requirements.

Company Overview

With more than 400,000 patients throughout our 50+ practice locations in Oregon, Washington, and Idaho, and a built-in specialty referral network to more than 30 specialists, Willamette Dental Group has been a leader in preventive and proactive dental care since 1970. What makes this multi-specialty group practice unique, and better, is a commitment to proactively facilitating the best possible health outcomes.

As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance, discounted monthly Trimet pass, and much more. Our Hillsboro, Oregon Administrative Headquarters are conveniently located in the growing Orenco Station neighborhood, just blocks from the MAX stop and within easy walking distance to many local shops and restaurants.

Job Responsibilities

•Plan, organize and direct department activities, developing department goals, standards and metrics ensuring a positive patient experience.
•Review performance of the department functions on an ongoing basis and make changes as necessary to improve service and ensure compliance to regulatory requirements.
•Establish, monitor and audit production and quality statistics to assure billing accuracy, timeliness and compliance to professional billing standards.
•Manage the department budget, continually evaluating expenses and justifying any variances as needed.
•Provide staff with the training, mentoring and resources necessary to carry out their work in an effective manner.
•Ensure performance goals, expectations and standards are clearly understood by supervised staff and evaluate employees’ performance on an ongoing basis, taking corrective actions if needed.

Job Qualifications

Bachelor’s degree in Business Administration or a related field and 5 years’ progressive professional experience performing work related to customer service, collections and billing and at least 2 years' experience managing a diverse team OR an equivalent combination of education and/or experience which will provide the ability to perform the essential functions of the position.

Certified Healthcare Financial Professional (CHFP) or American Health Information Management Association (AHIMA) certifications preferred.

Knowledge of:
•Electronic health record systems.
•Performance management for practices and principles used to build high performing teams.
•Change management methodologies.

Skill in:
•Building professional relationships with both internal and external stakeholders.
•Team leadership and department budgeting.
•Microsoft Office applications used to convey and analyze data and information.
•Setting clear objectives and measures, and clearly assign responsibility for tasks and decisions.


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