Willamette Dental Group

Quality Improvement Specialist

Job Req #
# of Positions
Exp. (Years)
Job Post Information* : Posted Date
2 weeks ago
Pos. Category
Professional - Positions
Pos. Type
Full Time Regular
5 8-Hour Days

Company Overview

With more than 400,000 patients throughout our 50+ practice locations in Oregon, Washington, and Idaho, and a built-in specialty referral network to more than 30 specialists, Willamette Dental Group has been a leader in preventive and proactive dental care since 1970. What makes this multi-specialty group practice unique, and better, is a commitment to proactively facilitating the best possible health outcomes.

As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance, discounted monthly Trimet pass, and much more. Our Hillsboro, Oregon Administrative Headquarters are conveniently located in the growing Orenco Station neighborhood, just blocks from the MAX stop and within easy walking distance to many local shops and restaurants.

Job Responsibilities

This position is responsible for assisting Willamette Dental Group (WDG) in the management of the Quality Improvement Committee (QIC) and the development, implementation, operationalization and improvement of the “quality assurance and performance improvement” (QAPI) functions for the Company. These overlapping functions include addressing the quality improvement initiatives undertaken by the Company’s Quality Improvement Committee and the QAPI requirements of the Coordinated Care Organizations with WDG subcontracts within the Oregon Health Authority Medicaid program. This position helps to ensure that QIC initiatives and QAPI program results support the

Essential Position Functions
• Provide leadership in developing, implementing, operationalizing and sustaining short and long term plans, goals and objectives for the QIC and QAPI functions.
• Ensure QIC and QAPI programs achieve desired outcomes and meet federal and state regulations, accreditation standards, quality metrics, client requirements, and the evolving requirement of the CCO models of care.
• Cross functional and interdepartmental collaboration as it relates to:
o Program identification, effected policies and unified outcomes
o Identifying stakeholders in departments or job groups to train, communicate and develop internal processes and procedures that improve clinical quality
o The goals of collecting data, program analysis and reporting program objectives to address QIC and QAPI initiatives
• Provide ongoing data analysis to support oversight of ongoing initiatives.
•Communicate issues or developments identified during quality improvement and quality assurance activities and provide recommendations for improvement.
•Facilitate the development of action plans to address identified opportunities for improvement.
•Develop and implement metrics to measure quality outcomes. Create processes and methods for data collection and reporting systems.
• Lead QIC and QAPI team and facilitate activities in a timely manner.

Job Qualifications

Bachelor’s degree in Business or Healthcare Administration with 4 or more years of experience performing quality assurance and/or quality improvement activities in a healthcare environment; OR any equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. Experience working in a capacity as a clinician preferred.

Licenses, Certifications and Registrations
• Clinical Licenses or Certifications, for example: Dentist or Dental Hygienist or Dental Assistant are preferred
• Certifications, for example: NCQA or similar quality certification (CPHQ or HCQM) are preferred
• Certifications, for example: Project Management (PMP) or Lean Six Sigma are a plus

Knowledge of:
• Quality assurance and improvement processes and performance measures specific to Healthcare environments – specific knowledge related to dental is preferred.
• Electronic Health Records (EHR) and clinical workflows to understand how data is captured and recorded.
• Project management methodologies and best practices.

Skill in:
• Developing, implementing and communicating goals and objectives for quality management.
• Operationalizing programs and initiatives.
• MS Office products (Office, Outlook, Excel, Word, Visio).
• Customer service and communication skills.
• Critical thinking and problem solving.
• Tabulating data, report writing and performing appropriate statistical tests.

Ability to:
• Build and analyze data driven reports.
• Convey complex information to a variety of audiences.
• Multi-task and manage concurrent projects.
• Maintain and enhance a variety of databases, statistics and reports.
• Maintain confidentiality and comply with HIPAA policies.


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