A key customer service position to ensure patient satisfaction. Provide Response to and support of patient concerns.
Respond to patient inquiries and concerns and investigate possible resolutions, will work with computer data base and our dental office teams to resolve issues or provide information to our patients. Communicate effectively by correspondence, email, and phone with dental professionals, operational staff, and customers. Coordinate factual record of all contested or disputed grievances, process sensitive and confidential information with utmost judgment and tact, organize and assemble legal documents, manage multiple concurrent issues and high volume inquiries.
Outstanding customer service and problem solving skills. Exceptional verbal & written communication capability. exceptional organizational skills, ability to prioritize tasks, ability to read and interpret documents such as contracted benefits, ability to work independently or as a team, and knowledge of Microsoft Word, Excel, and Adobe Acrobat software tools. Candidates with a medical or dental background will be given immediate consideration.
Willamette Dental Group is a 2014 Press Ganey Success Story Award Winner in Recognition of our Innovative Approach to Organizational Change in Patient Experience