Willamette Dental Group

Member Services Representative | Hillsboro, OR

Job Req #
# of Positions
Job Post Information* : Posted Date
8 hours ago(1/22/2018 3:45 PM)
Pos. Category
Member Services - Positions
Pos. Type
Full Time Regular
5 8-Hour Days

Company Overview

With more than 400,000 patients throughout our 50+ practice locations in Oregon, Washington, and Idaho, and a built-in specialty referral network to more than 30 specialists, Willamette Dental Group has been a leader in preventive and proactive dental care since 1970. What makes this multi-specialty group practice unique, and better, is a commitment to proactively facilitating the best possible health outcomes.

As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance, discounted monthly Trimet pass, and much more. Our Hillsboro, Oregon Administrative Headquarters are conveniently located in the growing Orenco Station neighborhood, just blocks from the MAX stop and within easy walking distance to many local shops and restaurants.

Job Responsibilities

A key customer service position to ensure patient satisfaction. Provide Response to and support of patient concerns.

Respond to patient inquiries and concerns and investigate possible resolutions, will work with computer data base and our dental office teams to resolve issues or provide information to our patients. Communicate effectively by correspondence, email, and phone with dental professionals, operational staff, and customers. Coordinate factual record of all contested or disputed grievances, process sensitive and confidential information with utmost judgment and tact, organize and assemble legal documents, manage multiple concurrent issues and high volume inquiries.

Outstanding customer service and problem solving skills. Exceptional verbal & written communication capability. exceptional organizational skills, ability to prioritize tasks, ability to read and interpret documents such as contracted benefits, ability to work independently or as a team, and knowledge of Microsoft Word, Excel, and Adobe Acrobat software tools. Candidates with a medical or dental background will be given immediate consideration.

Willamette Dental Group is a 2014 Press Ganey Success Story Award Winner in Recognition of our Innovative Approach to Organizational Change in Patient Experience


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