High school diploma or GED required and a minimum of three years previous work experience in a customer service and/or administrative role preferred OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.
Previous collection experience a plus. Dental insurance and/or billing experience preferred. 10-key and light bookkeeping experience preferred.
•Applicable state and federal laws including FDCPA and laws governing the financial responsibility of children, parents and spouses to third parties.
•Dental practices and procedures as it relates to the laws, regulations, and guidelines pertaining to HIPAA are required.
•PC hardware and software including Microsoft Word and Excel.
•Familiarity with soft credit collections preferred.
•Managing multiple tasks and prioritizing workload and meeting deadlines.
•Maintaining a high level of customer service when solving problems and defusing conflict.
•Negotiating an agreeable solution that is acceptable to both parties.
•Perform a wide variety of complex tasks, requiring prioritization, discretion and confidentiality.
•Communicate and problem solve effectively and professionally with all levels of management, employees and patients with minimal supervision.
•Handle stressful situations, manage conflict and maintain professionalism.
•Achieve and maintain required customer service metrics.
•Work cooperatively in a team environment.
•Relate with others in a respectful and constructive manner.
•Embrace and promote company’s model of practicing dentistry.
•Represent the company in a professional manner to customers, employer groups, brokers, professional associations, and the public.