In partnership with the managing dentist, the purpose of the practice manager is to ensure that the dental office provides outstanding customer service, via engaged employees, in an efficient manner.
Strong leader to hire and coach staff, develop a supportive environment for the providers, and manage daily office activities. Ensure quality and efficiency standards through staffing, scheduling, patient flow, performance management and other office goals.
-Takes ownership of entire office including, but not limited to, marketing, financials, staffing levels, employee engagement, patient count, and office efficiencies
-Regularly monitors all key performance areas of office: budget, staffing levels, schedules, collections, Balanced Scorecard, outside & internal referrals, doctor productivity, and makes adjustments as necessary
-Ensures that all company policies and procedures are followed and that all core values are exemplified and reinforced
-Ensures that every patient encounter is a "wow" experience
-Ensures that office has engaged workforce at all times
-Coaches and mentors staff by example and through use of clearly communicated expectations, action plans, progress meetings, performance reviews, etc.
-Ensures productive, team-oriented work environment
-Conducts regular staff meetings to provide information to staff and to solicit feedback from staff
-Prepares, submits, and monitors entire office budget
-Ensures sufficient availability of dental materials and supplies
Bachelor's degree, preferably in healthcare administration, management, business, or related field
Minimum three years' experience in management role preferably within the healthcare field
Moderately proficient with Microsoft Outlook, Word, and Excel software, familiar with Microsoft PowerPoint and Access software
Demonstrated background in taking significant leadership role
History of setting and achieving goals
History of continuous, self-initiated learning and professional development
Demonstrated passion for customer service and employee engagement
Willamette Dental Group is a 2014 Press Ganey Success Story Award Winner in Recognition of our Innovative Approach to Organizational Change in Patient Experience