Education and Experience
Bachelor’s degree, preferably in healthcare administration and a minimum of four years’ experience in management role preferably in healthcare OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. Master’s degree in business or healthcare administration is highly preferred. A demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred.
Knowledge, Skills, and Abilities
• Management principles, e.g., planning, organizing, leading, controlling.
• Company’s model of practicing dentistry, e.g., EBD, capitation, advanced access.
• Company policies and procedures.
• Budgeting, financial and accounting principles.
• All legal and regulatory compliance requirements, e.g., HIPAA, OSHA, DEA.
• Healthcare industry in general, and the dental industry specifically, and how they impact the company, e.g., trends, opportunities, threats.
• Dentistry basics, e.g., oral anatomy, oral disease, treatment modalities.
• Creating an extremely strong customer service environment.
• Building and maintaining a high-performing work team.
• Creating and monitoring budgets and making appropriate adjustments.
• Excellent verbal and written communication. Must have the ability to communicate effectively, influence others, facilitate processes and coach/mentor employees.
• Microsoft Office software.
• Take ownership of entire office.
• Simultaneously manage all aspects of a complex operation.
• Easily see interrelationships among financial, operational, staff and customer activities.
• Regularly and easily identify new opportunities for improvement and then take action.
• Think strategically as well as tactically.
• Think creatively, “outside the box” and develop new methods of achieving goals.
• Make effective, timely judgments in complex, ambiguous circumstances.
• Project long-term effects of decisions and their impact on other facets of the office and company.
• Easily translate data and figures into meaningful action.
• Embrace and lead change.
• Create and sustain highly engaged, high-performing work teams.
• Envision and implement new and effective means for increasing utilization of office staff.
• Create “win-win” solutions with staffing changes and adjustments.
• Form an effective and productive partnership with the managing dentist.
• Relate to others in a respectful, constructive manner.
• Communicate effectively and articulately in both oral and written forms.
• Embrace and promote company’s model of practicing dentistry.
• Uphold and exemplify the company’s core values.
• Represent the company in a professional manner to customers, employer groups, brokers, professional associations and the public.
• Travel to off-site meetings including periodic overnight stays.
The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.