Willamette Dental Group

  • Account Manager

    Job Locations OR-Hillsboro
    Job Req #
    # of Positions
    Exp. (Years)
    Job Post Information* : Posted Date
    1 month ago(9/19/2018 2:29 PM)
    Pos. Category
    Sales - Positions
    Pos. Type
    Full Time Regular
    5 8-Hour Days
  • Company Overview

    With more than 400,000 patients throughout our 50+ practice locations in Oregon, Washington, and Idaho, and a built-in specialty referral network to more than 30 specialists, Willamette Dental Group has been a leader in preventive and proactive dental care since 1970. What makes this multi-specialty group practice unique, and better, is a commitment to proactively facilitating the best possible health outcomes.


    As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance, discounted monthly Trimet pass, and much more. Our Hillsboro, Oregon Administrative Headquarters are conveniently located in the growing Orenco Station neighborhood, just blocks from the MAX stop and within easy walking distance to many local shops and restaurants.

    Job Responsibilities

    The Account Manager plays a critical role in the overall goal of the Sales Department – to provide the Company with continuous, profitable growth. This is done by supporting the efforts of the Sales team and creating strong, trusting relationships with member groups, brokers, other departments, dental office staff, and community influencers.


    Essential Position Functions

    • Proactively perform monthly/quarterly service calls as needed and visit large or at risk groups to ensure concerns and questions are resolved and think outside the box on how to partner with key accounts to strengthen relationships.
    • Plan, coordinate, implement and track service and sales strategies designed to increase dental plan membership.
    • Strategically identify key accounts and be able to organically grow membership within established groups.
    • Establish a strong working relationship with clients by providing customer service support to key accounts and brokers.
    • Coordinate and participate at benefit fairs/open enrollment presentations at group location.
    • Problem solve with various group challenges that arise and balance being an advocate for both the Company and the account.
    • Identify and track group enrollment as a percentage of overall eligible population.
    • Work well with a team to help build/maintain the WDG reputation.
    • Appoint brokers and process appointments through appropriate State Insurance office.
    • Process New Group Case Reports and send out Renewals, Experience Reports, Schedule A’s, Sales Reports, etc. as needed.
    • Handle incoming Individual Product phone calls as needed and maintain office/marketing supplies and anticipate sales team needs.
    • Print and create packet requests, delivering them in a timely fashion.
    • Foster relationships with Practice Managers and continue ongoing conversations to ensure communication between offices, Sales, Corporate and group is cohesive.
    • Continue to reach out to groups to set meetings and be willing to travel to groups to keep the relationship strong.
    • Analyze account information and make suggestions and recommendations as deemed necessary.
    • Overnight travel and extended hours during key times and dependent upon business need.
    • Become proficient in the use of SalesLogix (or other CRM) to use as a resource and to track and record appointments, communication, and data related to our clients.


    Job Qualifications

    Bachelor degree in Business Administration or a related field and three years of experience in customer service, client relationship management or sales; OR the equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.  Must have a valid driver’s license for operation of a motor vehicle in Oregon, Washington and/or Idaho and possess an acceptable driving record.  Experience in healthcare or insurance field preferred. 


    Licenses, Certifications and Registrations

    Must be licensed or willing to become licensed immediately following employment.


    Knowledge, Skills, and Abilities


    Knowledge of:

    • Federal and state insurance industry practices and emerging industry trends.


    Skill in:

    • Interpersonal, verbal and written communication.
    • Public speaking and delivering presentations.
    • Building effective interactions with diverse groups of people and work effectively with members of the broker/consultant community demonstrating excellent communication, writing and speaking skills.
    • Utilizing Microsoft Office suite to present and communicate information.


    Ability to:

    • Communicate effectively, influence others and facilitate resolutions to client concerns.
    • Be well organized, follow through with commitments and work independently.
    • Build and maintain collaborative and effective working relationships at all levels of the organization.
    • Relate to others in a respectful, constructive manner.
    • Embrace and promote company’s model of practicing dentistry.
    • Uphold and exemplify the company’s core values.
    • Represent the company in a professional manner to customers, employer groups, brokers, professional associations, and the public.


    Physical Requirements

    The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies.   The incumbent uses a computer and other standard office equipment to complete tasks.


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