Willamette Dental Group

  • Director of Information Technology

    Job Locations OR-Hillsboro
    Job Req #
    # of Positions
    Job Post Information* : Posted Date
    2 weeks ago(1/3/2019 12:48 PM)
    Pos. Category
    Information Technology - Positions
    Pos. Type
    Full Time Regular
    5 8-Hour Days
  • Company Overview

    With more than 400,000 patients throughout our 50+ practice locations in Oregon, Washington, and Idaho, and a built-in specialty referral network to more than 30 specialists, Willamette Dental Group has been a leader in preventive and proactive dental care since 1970. What makes this multi-specialty group practice unique, and better, is a commitment to proactively facilitating the best possible health outcomes. As a member of the Willamette Dental Group team, we offer a competitive salary commensurate with experience. We are a performance based culture and offer a generous and comprehensive benefit package. Among the many amenities we offer are medical, dental, vision, life insurance, paid time off (PTO), paid holidays, and a robust wellness program. Additionally, we offer a 401(k) plan with a generous employer match, tuition assistance, discounted monthly Trimet pass, and much more. Our Hillsboro, Oregon Administrative Headquarters are conveniently located in the growing Orenco Station neighborhood, just blocks from the MAX stop and within easy walking distance to many local shops and restaurants.

    Job Responsibilities

    The Director of Information Technology has direct accountability for the overall strategy and technology vision, providing leadership in the architecture, development, delivery and maintenance of innovative and optimized software solutions and infrastructure throughout Willamette Dental Group. This role will lead the organization in the strategic planning and implementation of enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost beneficial enterprise-wide IT operations.

    The Director of IT is the organization’s primary technology advisor, playing an integral role in the Willamette Dental Group’s strategic direction, development, growth and success. This leader partners with the senior leadership team, and leverages relationships with key healthcare and technology contacts to establish the aligned vision and priorities for the organization’s technology and accelerate achievement of its growth objectives. The qualified individual will defend the organization from security threats, protect its valuable information and prepare for regulatory changes and shifting reimbursement models. The Director of IT will introduce innovations, establish strategic partnerships, build organizational capability, drive continuous improvement and deliver tangible value through the use of information technology that competitively positions the organization as an industry leader in the delivery of proactive preventive evidence-based dental care.


    Strategy/Policy Development

    • Develop the technology strategy and planning process that will regularly evaluate existing technology, information systems, and staffing, research emerging solutions and technologies and recommend changes. Anticipate and respond to advancements in technology, business and industry.
    • Collaborate with the senior leadership team in strategic planning, providing technology expertise and input to support the business vision and goals.
    • Responsible for planning, development, evaluation, coordination and management of the information and technology systems.
    • Develop and enforce policy and procedures to ensure the protection of the organization’s IT assets and the integrity, security and privacy of information.
    • Maintain connections between external technology systems and the organization’s IT resources; including systems for electronic data exchange and remote access.
    • Analyze evolving requirements of users and develop effective and feasible ways to satisfy user requirements. Recommend and specify changes to software applications as necessary.
    • Communicate IS/IT plans, policies and technology changes throughout the organization, including management, clinical and administrative staff.



    • Approve and coordinate all projects related to selection, acquisition, development and implementation of information systems for the organization. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in systems. Evaluate systems to measure their success and efficiency.
    • Review all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.
    • Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.
    • Negotiate master purchase or lease agreements for hardware, software, maintenance and telecommunication services.
    • Establish and monitor the approved annual operating and capital budgets for information and technology systems.
    • Maintain current knowledge of technology, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluate alternatives, perform cost benefit analysis, and recommend solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.
    • Promote and oversee relationships between the organization’s IT resources and external entities for sales, service and support of all information systems and technology. Maintain problem logs, documenting system errors or defects. Serve as the primary contact to software, hardware and network-related vendors, consultants, and partners.
    • Identify and evaluate technical products, services and companies that are of interest to the organization.


    Staff Coordination

    • Build, recruit and retain a high performance team of IT professionals.
    • Establish compensation plans, identify training needs and set short and long-term goals for individuals and teams.
    • Set and attain Service Level Agreements that provide appropriate levels of service to the business. Respond and communicate effectively in providing prompt resolutions to technical and business escalations.
    • Establish, monitor and report key performance indicators that measure the department’s productivity.
    • Provide strategic direction and managerial oversight of the IT department.
    • Responsible for aligning tactical support resources with organizational strategy.
    • Provides staff development and coaching, performance monitoring, management oversight, administrative reviews and detailed expectations for each member of assigned staff.


    Systems Administration

    • Ensure that all information systems operate according to internal standards, regulatory agencies and legal requirements, including HIPAA.
    • Develop and maintain the systems architecture, defining standards and protocols for data exchange, communications, software and interoperability of health care network information systems.
    • Coordinate and manage reporting needs and data analysis for the organization. Implement analytics, dashboards and reports to leverage data to provide pertinent information required by management to make decisions in a timely, accurate and cost effective manner.
    • Manage all systems including production, development and training environments to provide support to end users.
    • Ensure that data systems are capable of provision of all patient data and statistics as required by federal, state and local agencies. Support the development of patient reports as requested to meet these evolving standards.
    • Develop and maintain system disaster recovery plan in the event of power failure, damage to system, natural disaster, network outage, etc.
    • Facilitate the correction of any system failure; effectively communicate progress through troubleshooting and resolution. Perform root cause analysis of any outage to prescribe changes to prevent future incidents.
    • Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.


    Job Qualifications

    Education and Experience

    Bachelor’s degree in Computer Science, Business Administration or a related field or equivalent experience.  A Master’s degree in Health Administration/Informatics, Information Systems, Public Health or Business Administration, or related field is highly desirable.  Eight or more years of information technology experience, including a minimum of 3 years’ experience with increasing responsibilities for the management of healthcare information systems and technology, and project Management Professional (PMP) certification and/or three years of project management experience, and three years in IT vendor management, outsourcing and service level management


    Knowledge, Skills and Abilities

    Comprehensive knowledge of:

    • Healthcare systems and electronic medical records
    • Business administration, organization, and management to include an understanding of the key business issues that exist in the health care industry. These include strategic and operational planning, health care economics, personnel administration, federal, state and local laws, marketing and health care trends.
    • Systems architecture, design and development, including requirements analysis, testing, implementation, evaluation and operational management
    • Systems, current technology
    • System interoperability, options for integration
    • Business process analysis
    • Risk management, regulatory compliance, audit and controls
    • Analytics, data warehousing and data governance


    Proven skills in:

    • Project management
    • Negotiating with vendors, contractors, and others
    • Budget preparation and monitoring
    • Planning and organizing
    • Management and leadership
    • Communication, both verbal and written, including strong presentation capabilities and the ability to effectively communicate with persons throughout the organization, including clinicians
    • Problem solving, using data and metric driven approach


    Demonstrated ability to:

    • Motivate, influence and educate other team members
    • Plan, implement and support systems in a complex health care environment
    • Set and manage priorities, adjust as necessary to support business
    • Relate to all levels of the user community
    • Translate technical language to lay audiences
    • Apply complex technologies to business strategies
    • Analyze and resolve complex issues, both logical and interpersonal


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