Willamette Dental Group

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Springfield Specialty Practice
OR-Springfield
•Oversees the daily schedule. Seeks opportunity to maximize scheduling efficiencies. Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors. •Understands payment methods and communicates fee requirements to patients. Collects and documents payments for dental services.•Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips, and makes timely daily bank deposits. •Updates patient card, confirms and verifies insurance information. Schedules treatment as directed by clinicians. •Ensures charts are organized, prepared and available for patient appointments. Uses proper chart routing processes. Performs chart maintenance, as needed. Prepares new patient charts, according to current WD guidelines. Duplicates charts and records as requested. •Complies with Company’s safety, hazard communication and OSHA standards. •Works with practice Manager to ensure adequate inventory for all patient products. •Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort.•Takes incoming calls and makes outgoing calls when necessary. Works closely and communicates regularly with other departments and clinics within the Company. •Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit. •Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.•Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.•Partners with clinical team to triage incoming emergency and unplanned treatment calls.•Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care. •As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.•Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes. •Utilizes Complaint Management System in order to timely document patient relation incidents. •Additional duties as assigned.
Pos. Type
Full Time Regular
Schedule
4 10-Hour Days
Job Req #
8141-1217:
Olympia Practice
WA-Olympia
•Oversees the daily schedule. Seeks opportunity to maximize scheduling efficiencies. Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors. •Understands payment methods and communicates fee requirements to patients. Collects and documents payments for dental services.•Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips, and makes timely daily bank deposits. •Updates patient card, confirms and verifies insurance information. Schedules treatment as directed by clinicians. •Ensures charts are organized, prepared and available for patient appointments. Uses proper chart routing processes. Performs chart maintenance, as needed. Prepares new patient charts, according to current WD guidelines. Duplicates charts and records as requested. •Complies with Company’s safety, hazard communication and OSHA standards. •Works with practice Manager to ensure adequate inventory for all patient products. •Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort.•Takes incoming calls and makes outgoing calls when necessary. Works closely and communicates regularly with other departments and clinics within the Company. •Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit. •Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.•Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.•Partners with clinical team to triage incoming emergency and unplanned treatment calls.•Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care. •As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.•Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes. •Utilizes Complaint Management System in order to timely document patient relation incidents. •Additional duties as assigned.
Pos. Type
Full Time Regular
Schedule
4 10-Hour Days
Job Req #
8138-1217:
Eugene Practice
OR-Eugene
•Oversees the daily schedule. Seeks opportunity to maximize scheduling efficiencies. Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors. •Understands payment methods and communicates fee requirements to patients. Collects and documents payments for dental services.•Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips, and makes timely daily bank deposits. •Updates patient card, confirms and verifies insurance information. Schedules treatment as directed by clinicians. •Ensures charts are organized, prepared and available for patient appointments. Uses proper chart routing processes. Performs chart maintenance, as needed. Prepares new patient charts, according to current WD guidelines. Duplicates charts and records as requested. •Complies with Company’s safety, hazard communication and OSHA standards. •Works with practice Manager to ensure adequate inventory for all patient products. •Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort.•Takes incoming calls and makes outgoing calls when necessary. Works closely and communicates regularly with other departments and clinics within the Company. •Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit. •Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.•Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.•Partners with clinical team to triage incoming emergency and unplanned treatment calls.•Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care. •As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.•Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes. •Utilizes Complaint Management System in order to timely document patient relation incidents. •Additional duties as assigned.
Pos. Type
Full Time Regular
Schedule
4 10-Hour Days
Job Req #
8126-1217:
Tacoma Practice
WA-Tacoma
•Oversees the daily schedule. Seeks opportunity to maximize scheduling efficiencies. Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors. •Understands payment methods and communicates fee requirements to patients. Collects and documents payments for dental services.•Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips, and makes timely daily bank deposits. •Updates patient card, confirms and verifies insurance information. Schedules treatment as directed by clinicians. •Ensures charts are organized, prepared and available for patient appointments. Uses proper chart routing processes. Performs chart maintenance, as needed. Prepares new patient charts, according to current WD guidelines. Duplicates charts and records as requested. •Complies with Company’s safety, hazard communication and OSHA standards. •Works with practice Manager to ensure adequate inventory for all patient products. •Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort.•Takes incoming calls and makes outgoing calls when necessary. Works closely and communicates regularly with other departments and clinics within the Company. •Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit. •Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.•Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.•Partners with clinical team to triage incoming emergency and unplanned treatment calls.•Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care. •As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.•Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes. •Utilizes Complaint Management System in order to timely document patient relation incidents. •Additional duties as assigned.
Pos. Type
Full Time Regular
Schedule
4 10-Hour Days
Job Req #
8111-1117:
Patient Financial Services
Hillsboro
Provide superior customer service to internal and external customers through numerous communication channels. Cultivate collaborative and positive relationships with all entities within the organization. Assure appropriate handling of delinquent balances in support of company and department strategies, policies, and goals. Process patient insurance claims, payments, and inquiries.• Provide superior customer service to customers in response to high volume phone inquiries in accordance with established performance standards in a call center environment.• Partner with locations to arrange patient payment plans.• Accurately handle patient insurance billing by complying with standard operating procedures. This includes coordination of benefits, familiarity with preferred provider organization adjustments and filed fee adjustments.• Review orthodontic accounts monthly. Take appropriate action when loss or change of coverage occurs.• Manage multiple location’s accounts receivable. Audit accounts monthly for balances and credits utilizing excel reports.• Refer delinquent accounts to collection agency after exhausting all avenues of recovery including soft collection calls and correspondence.• Process location and department adjustments promptly.• Process credit balances and if appropriate refund to patient and/or insurance company.• Process accident billing for auto and on the job injuries.• Apply managed care contracted benefits according to eligibility.• Initiate telephone calls to insurance companies, employers and other outside sources to confirm eligibility, investigate claim processing/denials and resolve other concerns.• Maintain regular communication with management regarding workload, deadlines and staff concerns. Make recommendations to ensure the highest level of efficiency is being met.• Authorize credit card payments on patient accounts.• Develop and submit ongoing reports as requested which includes statistics, charts and graphs that utilize multiple computer programs and business math skills.
Pos. Type
Full Time Regular
Schedule
5 8-Hour Days
Job Req #
8094-1117:
Everett Practice
WA-Everett
•Oversees the daily schedule. Seeks opportunity to maximize scheduling efficiencies. Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors. •Understands payment methods and communicates fee requirements to patients. Collects and documents payments for dental services.•Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips, and makes timely daily bank deposits. •Updates patient card, confirms and verifies insurance information. Schedules treatment as directed by clinicians. •Ensures charts are organized, prepared and available for patient appointments. Uses proper chart routing processes. Performs chart maintenance, as needed. Prepares new patient charts, according to current WD guidelines. Duplicates charts and records as requested. •Complies with Company’s safety, hazard communication and OSHA standards. •Works with practice Manager to ensure adequate inventory for all patient products. •Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort.•Takes incoming calls and makes outgoing calls when necessary. Works closely and communicates regularly with other departments and clinics within the Company. •Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit. •Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.•Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.•Partners with clinical team to triage incoming emergency and unplanned treatment calls.•Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care. •As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.•Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes. •Utilizes Complaint Management System in order to timely document patient relation incidents. •Additional duties as assigned.
Pos. Type
Full Time Regular
Schedule
4 10-Hour Days
Job Req #
8034-1017:
Portland West
OR
In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate acts as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. RESPONSIBILITIES•Oversees the daily schedule. Seeks opportunity to maximize scheduling efficiencies. Maintains awareness of schedule changes; promptly identifies and corrects scheduling errors. •Understands payment methods and communicates fee requirements to patients. Collects and documents payments for dental services.•Responsible for proper handling of monies. Accurately balances daily payment ledger and reconciles payments. Properly completes M.O.O.L.A.H. form and forwards to Accounting Department. Accurately completes deposit slips, and makes timely daily bank deposits. •Updates patient card, confirms and verifies insurance information. Schedules treatment as directed by clinicians. •Ensures charts are organized, prepared and available for patient appointments. Uses proper chart routing processes. Performs chart maintenance, as needed. Prepares new patient charts, according to current WD guidelines. Duplicates charts and records as requested. •Complies with Company’s safety, hazard communication and OSHA standards. •Works with practice Manager to ensure adequate inventory for all patient products. •Responsible for opening and closing the clinic. Responsible for keeping reception area neat and clean to instill patient confidence and comfort.•Takes incoming calls and makes outgoing calls when necessary. Works closely and communicates regularly with other departments and clinics within the Company. •Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as provides Statement of Services at each visit. •Partner with clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.•Partners with clinical team to understand provider’s expectations and reiterate communication directives to the patient.•Partners with clinical team to triage incoming emergency and unplanned treatment calls.•Ensures coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers, and answering patient questions related to their care. •As directed by the provider, prescriptions and products are handed off – reviewing directions and answering patient questions.•Able to identify patients that need additional care coordination, reach out to them via phone or other methods to encourage successful treatment outcomes. •Utilizes Complaint Management System in order to timely document patient relation incidents. •Additional duties as assigned.QUALIFICATIONS•High school diploma or equivalent required. Post-secondary coursework is desirable.•Minimum 2 years customer service experience. •Warm, friendly, engaging personality. •Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures. •Strong computer skills including Microsoft Windows applications, and experience with electronic medical or dental records system.•Knowledge of cash handling and payment procedures. Ability to learn different types of insurances and apply benefits accordingly. •Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members. •Skilled at listening to patient needs, building rapport and making personal connections.•Utilize motivational interviewing techniques to identify patients’ barriers to care and identifying solutions and alternatives. •Able to work without supervision but know when to consult with manager for assistance. •Strong organizational skills with ability to prioritize and meet deadlines. Strong attention to details and producing accurate work. •Ability to interpret and follow guidelines accurately. •Ability to adapt, accept and apply changes in policies, procedures, and department requirements. •Working knowledge of dental terminology, risk factors, diagnosis, treatment plans, and recalls. •Working knowledge of CAMBRA/PEMBRA philosophy and guidelines, and ability to review information presented on the PDCP. •Ability to embrace and promote company’s model of practicing dentistry.•Ability to uphold and exemplify the company’s core values.•Ability to change work schedules. Is flexible and willing to work at any location on a temporary basis when the need arises.
Pos. Type
On Call
Schedule
On Call, As Needed
Job Req #
7537-0217:

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