We wanttotalkwithyouifyouare: - Accomplished in building and maintaining a large high-performing work team.- Experienced in creating an extremely strong customer service environment within an organization that serves close to 20,000 patients monthly.- Well versed in creating and monitoring budgets and making appropriate adjustments.- Skilled at building partnerships and working collaboratively with others to meet shared objectives.- A strong and empathetic verbal and written communicator who can cultivate and sustain strong relationships with all levels of the organization, influence others, facilitate processes, and coach/mentor employees.- Accomplished at creating a climate where people are motivated to do their best to help the company achieve its objectives.- Able to support and demonstrate the Company’s vision and mission for both patients and employees.- An experienced Microsoft Office software user.What You'll Do: - Own all office duties related to (but not limited to) customer loyalty, employee engagement, and financials.- Ensure that every patient encounter is a “wow” experience, and resolve patient complaints.- Coach and mentor staff by example and conduct staff meetings.- Ensure productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.- Forecast and monitor staffing needs; recommend adjustments as necessary.- Ensure achievement of all financial goals, e.g., EBITDA.- Prepare, submit, and monitor entire office budget.- Partner with marketing department to promote Willamette Dental Group.- Ensure that all patient access standards are met at all times.- Ensure that all company policies and procedures are followed and that all core values are exemplified and propagated throughout the office.- Ensure work environment is safe & healthful at all times, and that all work practices comply with OSHA/OR-OSHA/WISHA requirements. Ensure all legal requirements are followed, e.g., HIPPA, FDA.
The ideal candidate will have an interest in dentistry, customer service, problem solving and excellent communication skills. Must be willing to learn all aspects of daily operations in a dental office including the operation of a dental office to ensure quality and efficiency standards through staffing, scheduling, patient flow, performance management and other office goals.Qualified candidates must have a BS/BA degree with emphasis preferably in business, management, healthcare administration or equivalent related experience. We are looking for a self-starter with previous supervisory or management experience. Prior experience in a medical or dental setting is a plus!Travel within region is expected
Assist in the supervision of all activities of a dental office to ensure efficient and effective operation in the caring for dental patients. Ensure that corporate policies and procedures are implemented and followed. Ensure cost effectiveness of office operations. Arrange for staff coverage in Practice Manager’s absence. Assist Practice Manager in ensuring that a safe working environment is maintained and safety procedures are maintained. Ensure compliance with infection control and other regulations. Assist in seeing that doctor and hygiene schedules are maintained to optimize patient flow; assist in overseeing receipt and distribution of patient records. Assist in monitoring office budget, ordering of office and dental supplies and inventory control. Assist in responding to patient concerns and issues; assist in monitoring patient account adjustments and account information updating. Capably perform any duties of Care Advocate as the need arises. Ensure that all legal requirements are followed, e.g., HIPAA, FDA. Provide input for performance reviews.
Full Time Regular
5 8-Hour Days
Job Req #
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