Provide superior customer service to internal and external customers through numerous communication channels. Cultivate collaborative and positive relationships with all entities within the organization. Assure appropriate handling of delinquent balances in support of company and department strategies, policies, and goals. Process patient insurance claims, payments, and inquiries.• Provide superior customer service to customers in response to high volume phone inquiries in accordance with established performance standards in a call center environment.• Partner with locations to arrange patient payment plans.• Accurately handle patient insurance billing by complying with standard operating procedures. This includes coordination of benefits, familiarity with preferred provider organization adjustments and filed fee adjustments.• Review orthodontic accounts monthly. Take appropriate action when loss or change of coverage occurs.• Manage multiple location’s accounts receivable. Audit accounts monthly for balances and credits utilizing excel reports.• Refer delinquent accounts to collection agency after exhausting all avenues of recovery including soft collection calls and correspondence.• Process location and department adjustments promptly.• Process credit balances and if appropriate refund to patient and/or insurance company.• Process accident billing for auto and on the job injuries.• Apply managed care contracted benefits according to eligibility.• Initiate telephone calls to insurance companies, employers and other outside sources to confirm eligibility, investigate claim processing/denials and resolve other concerns.• Maintain regular communication with management regarding workload, deadlines and staff concerns. Make recommendations to ensure the highest level of efficiency is being met.• Authorize credit card payments on patient accounts.• Develop and submit ongoing reports as requested which includes statistics, charts and graphs that utilize multiple computer programs and business math skills.
The Customer Experience Assistant provides support to the ongoing functions of the Patient Experience department by assisting the in duties relating to Patient Experience related to the Patient Satisfaction Survey functions and coordinating corporate meetings and events. This position will assist in supporting our employees with the daily operations and maintenance of the Patient Satisfaction Survey Tool. Essential Position Functions •Ongoing data collection and reporting, responding to customer inquiries, collaborating with our Survey vendor, annual awards coordination, Intranet (Woogle) page maintenance, and training preparation.•Track new hire profile components and Transparency email management.•Assist with coordinating corporate meetings and events, specifically the annual Holiday Party and the annual Employee Recognition Event. •Compose and prepare correspondence, proposals and reports. •Understand current business needs and is able to prioritize meetings, phones and assigned tasks. •Follow all requests for information and deadlines to ensure materials are available when needed. Track and know status of ongoing Patient Experience projects and work.•Schedule and coordinate meetings, create presentation materials and assist with virtual and in person meetings. Take meeting minutes as needed. Non-Essential Position Functions•Additional duties as assigned
The dental assistant prepares and maintains instruments, equipment, and materials for all dental procedures, while ensuring our patients are as relaxed and comfortable as possible. Working under the supervision of a dentist, the dental assistant performs all aspects of four-handed dentistry and dental assisting within the scope outlined by his/her state’s dental practice act. The dental assistant must be proficient in coronal polishing and sealant placement. The dental assistant must have excellent communication skills, be able to council our patients in postoperative care and general oral health, as well as demonstrate an understanding of evidence based dentistry.Oregon X-Ray and EFDA required. Sealant and CDA preferred.Willamette Dental Group is a 2014 Press Ganey Success Story Award Winner in Recognition of our Innovative Approach to Organizational Change in Patient Experience
Full Time Regular
4 10-Hour Days
Job Req #
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